As cybercrime continues to show no sign of slowing, cybercriminals are actively working to develop and implement new attacks every day. Western National Bank continually monitors for new threats and works diligently to identify and implement technologies to help our customers protect themselves. We also strive to educate our customers of potential threats.
Phishing attacks, pharming attacks, and spoofed (fake) websites are not new threats, however, we continue to see them and the criminals are becoming more sophisticated with these attacks in order to trick users into surrendering confidential information. Phishing is typically carried out utilizing e-mails or text messages appearing to be from a trusted source such as a bank. Phishing attacks often encourage users to go to a spoofed website that looks identical to the legitimate website. Similarly pharming attacks utilize the victims computer, Internet service provider, or another website to redirect the user to a fake website. With both phishing and pharming the unsuspecting user is redirected to a fake web site where they are asked to log in by providing their user id and password. Yet instead of logging into their account the user’s credentials are capture by the cybercriminals, who will later use this information to initiate fraudulent transactions.
Western National Bank helps our customers combat the risks associated with spoofed websites by utilizing security images with our Internet banking and security phrases with our e-mail statements. A security image is a picture that you choose when you sign up for Internet banking and similarly a security phrase is a short phrase you designate when you enroll for e-mail statements.
The security image will always appear when you log into Internet banking and the security phrase will be included in the subject line of the e-mail you receive when your account statement is ready. Since only the bank and the user know which image/phrase was selected, the user can use this image/phrase to verify that they are on the authentic website or they have received an authentic e-mail statement.
Be extremely cautiious of links within e-mails or text messages, never input your password into a webpage appearing to be from Western National Bank if you do not see the security image or phrase that matches what you selected at the time of enrollment. If you believe you may have been a victim of phishing or another similar scam and your think your Internet banking user ID and password could be compromised please contact our customer service department at 432-570-4181